TERMS AND CONDITIONS
Our terms and conditions
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Plugin and theme licensing
All of Aspen Grove Studios’ / Divi Space’s themes, plugins and layout packs, unless otherwise stated, are licensed under the GNU General Public License (https://www.gnu.org/licenses/gpl.html) version 2.0 or later.
Aspen Grove Studios LLC (DBA Divi Space) grants each customer one or more non-transferable
license(s) to use the software for internal use, and as defined by the terms set in the customer’s chosen license package.
Where the license package allows the software to be used on multiple sites the customer/licenseholder may not sell, trade or barter the originally-purchased license key provided by Aspen Grove Studios , LLC, to other users of the license (such as clients) for commercial benefit.
Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. Divi Space will only provide support services to the original customer/ license-holder with a legitimate license key, and consider any other uses of this license key for
support queries as fraudulent.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Governments have created specific offenses for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
Exclusions and Limitations
Aspen Grove Studios, LLC/Divi Space sells and distributes child themes , other plugins and layout packs “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.
Support for child themes, plugins and layout packs sold and distributed by Aspen Grove Studios, LLC is only available for those who have an active, paid extension license. Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.
Support and updates for Aspen Grove Studios/Divi Space products are provided as long as Aspen Grove Studios is actively in development. Should any one of the following occur, Aspen Grove Studios, LLC will no longer be responsible for providing support for Aspen Grove Studios products:
• Aspen Grove Studios is no longer actively developed as a viable product under Aspen Grove Studios, LLC.
• Aspen Grove Studios or the parent company is purchased or bought out by another company.
• WordPress is no longer actively developed.
Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
Cancellation / Refund Policy
We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
• You are within the first 14 days of the purchase of the plugin. Absolutely no refunds will be issued after 14 days.
• No refunds are allowed for icon packs
• No refunds will be granted after the first 14 days of the original purchase whatsoever.
• No refunds will be granted for product renewal payments as you have had 12 full months to cancel the subscription. No exceptions.
• A refund for any particular product or membership will only be granted for the initial purchase. If you have made a purchase, requested a refund for that item and then purchased again we will not issue the refund the second time.
• Refunds are batch processed on Fridays before 12PM CST. No exceptions.
Termination of Agreements and Refund Policy
Links To This Websites
Links From This Website
Notification of Changes