Terms and Conditions
Our terms and conditions
All of Aspen Grove Studios’ themes , plugins and layout packs, unless otherwise stated, are licensed under the GNU General Public License (https://www.gnu.org/licenses/gpl.html) version 2.0 or later.
Plugins child themes and layout packs sold and distributed by Aspen Grove Studios, LLC are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself, Aspen Grove Studios’ Products are guaranteed to function on a clean install of the minimum, stable and required version of WordPress for Aspen Grove Studios and its products. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin, child theme or service pack will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Aspen Grove Studios’ products. Should conflicts occur with third-party software, we may provide support at our discretion.
Aspen Grove Studios, LLC sells and distributes child themes , other plugins and layout packs “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.
Support for child themes, plugins and layout packs sold and distributed by Aspen Grove Studios, LLC is only available for those who have an active, paid extension license.
Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.
Support and updates for Aspen Grove Studios products are provided as long as Aspen Grove Studios is actively in development. Should any one of the following occur, Aspen Grove Studios, LLC will no longer be responsible for providing support for Aspen Grove Studios products:
- Aspen Grove Studios is no longer actively developed as a viable product under Aspen Grove Studios, LLC.
- Aspen Grove Studios or the parent company is purchased or bought out by another company.
- WordPress is no longer actively developed.
Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for Aspen Grove Studios products. Automatic updates are available as long as the license key generated from the purchase is valid and active.
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your theme and/or plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.
Should you not receive an email containing your information, you can contact us through email@example.com to request your purchase information.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.
All products are property of Aspen Grove Studios, LLC. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Our plugins, child themes and layout packs are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins, child themes or layout packs.
Website & Plugin Content
All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of Aspen Grove Studios, LLC and may not be redistributed without permission or consent.
Aspen Grove Studios, LLC reserves the right to modify, change, cancel or upgrade a plugin or child theme subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.
We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- You are within the first 30 days of the purchase of the plugin. Absolutely no refunds will be issued after 30 days.
- No refunds are allowed for The Ultimate Divi Bundle as it contains 3rd party products.
- No refunds will be granted after the first 30 days of the original purchase whatsoever.
- No refunds can be processed for the All Access Pass at anytime.
To receive a refund: First, deactivate your license and uninstall the plugin (you must deactivate your license prior to uninstalling since this does not occur automatically when the plugin is removed). Then contact support with your license key and the email address used to purchase the plugin. Once we have confirmed your license details and that it has been deactivated, we will issue you a refund via your original payment method.
By purchasing plugin(s) or themes from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.
Aspen Grove Studios, LLC may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to Aspen Grove Studios updates, promotions, extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.
Discounts and Contests
If we for any reason believe that you have used software such as an automatic email generator or similar for a promotion contest we reserve the right to not honor your gift or prize. Yes, we have ways of knowing 🙂